Frequently Asked Questions
Do my redeemable points expire?
“Yards” expired prior to the start of the 2017 season to close out the old program. Beginning in 2017, members could begin earning “Points”. Those points will not expire prior to the conclusion of the 2018 season. Following the 2018 season, inactive accounts will see their points expire. This will continue on a rolling basis following the completion of each season – inactive accounts for two years will see their points expire.
How do I know if I won a sweepstakes or auction?
Winners of a sweepstakes or auction will be notified within 3 business days of the reward window ending.
Where do I go to redeem my points?
Click on the Redeem link at the top of this page. It will look similar to the Gain section, expect that these icons comprise our catalog of rewards! While most rewards can be redeemed immediately if you have enough points, there are a few exceptions: Purchase – Click on a reward and add it to your cart. Continue with the checkout process and purchase with dollars. Auction - Use your points to place bids on an item. At the conclusion of the auction, the highest bidder wins the reward, while all other bidders get their points refunded. Sweepstakes - Redeem your points for sweepstakes entries – the more entries you have, the better your chances of winning!
How will I receive the items I redeem with my points?
Mailable rewards will be sent to the mailing address specified in your profile.
If you redeem a reward that require additional coordination, a Faithful Rewards staff member will contact you within 3 business days.
What is the difference between lifetime points and redeemable points?
Lifetime points is the number of points you've gained since the start of your Faithful Rewards membership. Redeemable points is the number of points you've gained since joining the program, less the points you have redeemed for rewards. Redeemable points never expire unless you are inactive in the program for two seasons.
If I redeem points for a reward, do my total lifetime earned points change?
Because Faithful Rewards achievements are based on your total points earned through the life of your membership, when you spend your redeemable points, your lifetime points will not be affected.
How do I gain points?
We’ve made gaining points very easy. When you click on the Gain link at the top of the page, you will find a series of icons. Each icon is a different point gaining activity - simply click on an icon to learn more about how to complete that activity.